top of page

FAQ

Q&A

Many people have the same questions about therapy. Will therapy work for me? Is therapy covered by my health insurance? Have a look at the most frequently asked questions below, and submit your own if you can’t find what you’re looking for.

Attentive Therapist

HOW DO I SCHEDULE AN APPOINTMENT?

Group therapy

WILL MY HEALTH INSURANCE COVER THERAPY?

I currently accept the following insurance companies: 

Aetna, Anthem, Cigna, Optum, EAP, and Self-pay clients

​

Not all of our clinicians are able to accept insurance. If you are using insurance, you may have none, part, or all of your session covered. It depends on your specific insurance plan. Please note that our interns are unable to accept any form of insurance.

 

Please reach out to our admins at info@opendoorstoredefining.com to request your Good Faith Estimate or to verify your insurance plan and potential costs.

​

What if I don't have insurance?

No worries! Our Counseling Intern has a low, self-pay rate. ​

Angela Caraballo charges $55/session.

 

 

Please view our Notice of Good Faith Estimate for more information.

​

Will I be charged if I miss my appointment?

Yes. Late cancellations and no-shows will be charged a $99 fee.

​

​

Girl at the female therapist

HOW LONG WILL THE PROCESS TAKE?

When it comes to therapy each individual person is different and the success of treatment depends on your dedication and desire for personal growth.  

​

I've scheduled my first appointment. Now what?

Now that you have scheduled your first appointment, there are some things you need to complete:

A. Expect a welcome email confirming the time, date, and location of your appointment.

B. Send a picture of your insurance card (front & back) and/or ID via email.

C. Complete intake documents at least 24 hours before your appointment.

​

Can I meet with my therapist online?

Yes! Currently, all sessions are conducted online. 

​

What services do you NOT provide?

At Open Doors, we offer a range of mental health counseling services to support our clients in achieving their personal and relational goals. However, there are certain services that we do not provide as a private practice therapy office. These include:

​

  • Crisis intervention services

    • If you or someone you know is experiencing a mental health emergency, please call 988 or go to your nearest emergency room for immediate assistance

  • Psychiatric medication management

    • We are not licensed to prescribe or manage medication for mental health conditions

  • Intensive in-home services

    • Our focus is providing counseling services in our offices/virtually to individuals, couples, and families who are seeking support

  • Psychiatric evaluations

    • We do not provide psychiatric evaluations at Open Doors. We recommend contacting a licensed psychiatrist or mental health professional who specializes in these areas

​

If you have any questions about our services, please feel free to contact us.

 

​

bottom of page